Privacy Policy

Arch Hill Studios ("we", "us", "our"), located at 331 Great North Road, Grey Lynn, Auckland 1021, New Zealand, is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using our website or services, you consent to the collection and use of your information as described in this policy.

We use the information we collect for the following purposes:

• Processing and managing bookings: Confirming rehearsal, recording, tuition, and PA hire reservations
• Communication: Sending booking confirmations, reminders, and responding to your enquiries
• Payment processing: Handling payments, deposits, and refunds for our services
• Drum tuition: Tailoring lesson content to your skill level
• PA hire management: Managing equipment hire agreements, deposits, and delivery arrangements
• Service improvement: Understanding how our website is used so we can improve the experience
• Legal compliance: Meeting our obligations under New Zealand law, including tax and financial reporting requirements

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device by your web browser.

• Essential cookies: Required for the website to function properly, including session management and security features.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website, including pages visited, time on site, and traffic sources. This data is aggregated and anonymous.
• Third-party cookies: Embedded content from third-party services (such as YouTube videos or Google Maps) may set their own cookies when you interact with that content.

You can control or disable cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect some website functionality.

Our website and services integrate with third-party platforms that have their own privacy policies. These services may collect data independently:

• Google Analytics: Website traffic analysis and performance tracking
• Google Maps: Displaying our studio location and providing directions
• YouTube: Embedded video content on our website
• Social media platforms: Links to our social media pages (e.g. Facebook, Instagram).
• Email service provider: Delivery of booking confirmations, enquiry responses, and notifications

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party providers who assist our business operations (such as payment processors, email delivery services, and website hosting), who are contractually required to keep your data secure
• Legal requirements: When required by law, court order, or to comply with legal obligations
• Safety and rights: To protect the rights, safety, or property of Arch Hill Studios, our clients, or others
• Business transfer: In the event of a sale, merger, or transfer of business ownership, your information may be transferred to the new owner, who will be required to continue protecting your data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• The updated policy will be posted on our website with a revised "Last Updated" date
• For significant changes, we will make reasonable efforts to notify affected individuals directly

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.